REFUND POLICY
1. General Provisions
This Refund Policy governs the conditions for withdrawal from services and digital products, as well as the procedure for refunding payments made for products and services through the website jewpercival.com. This Policy forms an integral part of the Public Offer Agreement.
2. Refunds for Consultation Services Prior to Commencement
Where the Customer withdraws from a consultation service before the commencement of its provision, the Customer may request a refund of the amount paid. For the purposes of this Policy, the commencement of a service shall include not only the holding of a session, but also the actual commencement of the Service Provider’s individual work on the Customer’s request, including review of the questionnaire, analysis of source data, preparation of the structure of the review, formulation of the response model, and other preparatory actions. If, at the time of withdrawal, the service has not in fact commenced, the refund shall be made in full, less any payment system commissions where such deductions cannot be reversed.
3. Refunds for Consultation Services After Commencement
Where the Service Provider has already commenced individual work on the Customer’s request, but the result has not yet been fully delivered, a partial refund may be made subject to deduction of the cost of the work actually performed and the organisational and preparatory actions undertaken.
Where the result has already been delivered to the Customer in whole or in part in any form, including a written document, a message containing substantive conclusions, audio, video, theses, a recording of a meeting, or an oral review during a session, the service shall be deemed rendered to the corresponding extent, and there shall be no grounds for a full refund.
4. Non-Attendance and Late Arrival for a Session
If the Customer fails to attend a scheduled session without prior notice within a reasonable time, the session shall be deemed missed through the Customer’s fault. In such case, no refund shall be made. Any rescheduling of a missed session shall be decided by the Service Provider individually in light of the circumstances and shall not constitute an obligation of the Service Provider.
5. Rescheduling of a Session
The Customer may request the rescheduling of an agreed session by notifying the Service Provider in advance through the agreed communication channel. Where notice is given in sufficient time and rescheduling is objectively possible, the parties shall agree on a new date. Repeated rescheduling that disrupts the working process may constitute grounds for termination of the arrangement without retention of scheduling priority.
This Refund Policy governs the conditions for withdrawal from services and digital products, as well as the procedure for refunding payments made for products and services through the website jewpercival.com. This Policy forms an integral part of the Public Offer Agreement.
2. Refunds for Consultation Services Prior to Commencement
Where the Customer withdraws from a consultation service before the commencement of its provision, the Customer may request a refund of the amount paid. For the purposes of this Policy, the commencement of a service shall include not only the holding of a session, but also the actual commencement of the Service Provider’s individual work on the Customer’s request, including review of the questionnaire, analysis of source data, preparation of the structure of the review, formulation of the response model, and other preparatory actions. If, at the time of withdrawal, the service has not in fact commenced, the refund shall be made in full, less any payment system commissions where such deductions cannot be reversed.
3. Refunds for Consultation Services After Commencement
Where the Service Provider has already commenced individual work on the Customer’s request, but the result has not yet been fully delivered, a partial refund may be made subject to deduction of the cost of the work actually performed and the organisational and preparatory actions undertaken.
Where the result has already been delivered to the Customer in whole or in part in any form, including a written document, a message containing substantive conclusions, audio, video, theses, a recording of a meeting, or an oral review during a session, the service shall be deemed rendered to the corresponding extent, and there shall be no grounds for a full refund.
4. Non-Attendance and Late Arrival for a Session
If the Customer fails to attend a scheduled session without prior notice within a reasonable time, the session shall be deemed missed through the Customer’s fault. In such case, no refund shall be made. Any rescheduling of a missed session shall be decided by the Service Provider individually in light of the circumstances and shall not constitute an obligation of the Service Provider.
5. Rescheduling of a Session
The Customer may request the rescheduling of an agreed session by notifying the Service Provider in advance through the agreed communication channel. Where notice is given in sufficient time and rescheduling is objectively possible, the parties shall agree on a new date. Repeated rescheduling that disrupts the working process may constitute grounds for termination of the arrangement without retention of scheduling priority.
6. Refunds for Digital Products, Subscriptions, and Access Rights
Once access has been granted to a digital product, archive, subscription, closed channel, section of the website, or any other digital informational material, refunds shall generally not be made, since access to digital content shall be deemed provided from the moment such access is opened. If the user has received access to LIMEN, an archive, subscription, files, a closed library, a digital document, or any other intangible product, the Service Provider’s obligation to grant access shall be deemed fulfilled to the corresponding extent.
7. Technical Issues
If the user is unable to access a paid digital product for technical reasons, the user shall notify the Service Provider at info@jewpercival.com. The Service Provider shall review the request within a reasonable period and, where the issue lies on its side, shall restore access, correct the technical error, or offer another reasonable solution. A technical issue shall not, in itself, give rise to an automatic refund if access can be restored or otherwise properly provided.
8. Refunds at the Initiative of the Service Provider
If the Service Provider is unable to provide a service due to its own fault and does not offer rescheduling, replacement, or another acceptable solution, the Customer shall be refunded the amount paid for the part of the service that has not actually been provided.
9. Procedure for Submitting a Refund Request
To request a refund, the Customer shall send a message to info@jewpercival.com stating:
10. Refund Period
Where grounds for a refund exist, the funds shall be returned by the same method used for payment or by another method agreed by the parties, within a reasonable period after confirmation that the refund may be made.
11. Amendments to the Policy
The Service Provider may update this Refund Policy from time to time. The current version shall be published on the website. The relationship between the parties shall be governed by the version of the Policy in force at the time of payment for the relevant product or service.
Once access has been granted to a digital product, archive, subscription, closed channel, section of the website, or any other digital informational material, refunds shall generally not be made, since access to digital content shall be deemed provided from the moment such access is opened. If the user has received access to LIMEN, an archive, subscription, files, a closed library, a digital document, or any other intangible product, the Service Provider’s obligation to grant access shall be deemed fulfilled to the corresponding extent.
7. Technical Issues
If the user is unable to access a paid digital product for technical reasons, the user shall notify the Service Provider at info@jewpercival.com. The Service Provider shall review the request within a reasonable period and, where the issue lies on its side, shall restore access, correct the technical error, or offer another reasonable solution. A technical issue shall not, in itself, give rise to an automatic refund if access can be restored or otherwise properly provided.
8. Refunds at the Initiative of the Service Provider
If the Service Provider is unable to provide a service due to its own fault and does not offer rescheduling, replacement, or another acceptable solution, the Customer shall be refunded the amount paid for the part of the service that has not actually been provided.
9. Procedure for Submitting a Refund Request
To request a refund, the Customer shall send a message to info@jewpercival.com stating:
- full name or the name under which the purchase was made;
- date of payment;
- name of the product or service;
- reason for the request;
- proof of payment.
10. Refund Period
Where grounds for a refund exist, the funds shall be returned by the same method used for payment or by another method agreed by the parties, within a reasonable period after confirmation that the refund may be made.
11. Amendments to the Policy
The Service Provider may update this Refund Policy from time to time. The current version shall be published on the website. The relationship between the parties shall be governed by the version of the Policy in force at the time of payment for the relevant product or service.
J. Percival
version 1.0 from March 20, 2026